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Frequently Asked Questions (FAQ)

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Locate your question below:

Are your products new or refurbished?
Will I need to pay sales tax?
Where do your products ship from?

How does Best Buy Pool Supply handle warranties?

 
I placed an order today, when will it ship?
Why do you only offer ground shipping?
What gauge or mil is a Swimline liner?
How do I track my order?
I placed an order online and I didn't recieve my email receipt.
How does the polaris rebate work?
How long until I receive my order?
Does Best Buy Pool Supply accept paypal from Canadian or U.S. customers?
Where will my order ship from?

If I live outside of the U.S. will you ship to me?

Q and A

Are your products new or refurbished?
All of the products sold at Best Buy Pool Supply are new.
 
Will I need to pay sales tax?
Only customers residing in or shipping to Massachusetts (MA) must pay sales tax.
 
Where do your products ship from?
Best Buy Pool Supply has warehouses on the west coast, east coast and central U.S.  Most products ship from all of our warehouses, but there are some items that only ship from one warehouse.  When you are ordering online leave a  comment in the appropriate field if you want to know where your order is shipping from.  If you are ordering over the phone ask where your order is shipping from.
 
How does Best Buy Pool Supply handle warranties?
If you have any questions regarding the warranty of your products, please refer to your owners manual for each item that came with your order.  All warranties are handled through the manufacturer of each product.  Click here for a complete list of manufacturer contact information.
 
How do I track my order?
Once your order has shipped, you will receive an email from Best Buy Pool Supply with your tracking number.  You then go to that shippers website: FedexUPS | USPS, and enter in your tracking number as it is shown in the email.
 
I placed an order online and I didn't receive my email receipt.
If you did not receive an email receipt you can call or email customer service.  To call our toll free number is (800) 877-1268 or click to email customer service.
 
How does the polaris rebate work?
With the purchase of a Polaris/Zodiac product that is currently offering a rebate, the form will be either attached to the side of the box with your receipt or was slipped inside with your item.  Once you have found your rebate form, fill out the necessary information and mail the rebate form and your receipt to Polaris/Zodiac.  The mailing address for Polaris/Zodiac is located on the rebate form.
 
How long until I receive my order?
All orders placed before 12pm EST will ship the same day, assuming all of the items on your order are in-stock.  Once your order ships you should have your items in 3 - 5 business days, which is standard ground shipping.  If you ordered 3 day, 2nd day, or Overnight shipping the general rule is to not count the day it ships, excluding Overnight which will arrive the following day.
 
I placed an order today, when will it ship?
All orders placed before 12pm EST will ship the same day, assuming all of the items on your order are in-stock.
 
Where will my order ship from?
Best Buy Pool Supply has warehouses on the west coast, east coast and central U.S.  Most products ship from all of our warehouses, but there are some items that only ship from one warehouse.  When you are ordering online leave a  comment in the appropriate field if you want to know where your order is shipping from.  If you are ordering over the phone ask where your order is shipping from.
 
Why do you only offer ground shipping?
Best Buy Pool Supply.com only shows ground shipping rates online to make it easier for our customers.  If you would like a quote for speedier shipping options: 3-day, 2nd day, and Overnight, please call our toll free number (800) 877-1268 or email customer service.  We offer all shipping options to our customers who want rush delivery for their orders.
 

If I live outside of the U.S. will you ship to me?

Yes, Best Buy Pool Supply will ship outside of the U.S., our only requirement is a wire transfer of full payment prior to shipment of your order.  Best Buy Pool Supply does not accept Credit Cards from customers outside of the U.S.
 
If so, how do I find how much shipping I would pay?
In order to get a shipping quote for an order shipping outside of the U.S., please call our toll free number (800) 877-1268 or email sales.
 
 

 

 
Does Best Buy Pool Supply accept PayPal from U.S. customers?
Best Buy Pool Supply does accept payment from PayPal.
 
What gauge or mil is a Swimline liner?
Swimline does not market liners as gauge or mil. Dealers and distributors use these terms for marketing purposes only and are not true measurements of thickness. Our liners are the 2000 series or the Perma 25 series (which is heavier than the 2000 series and the heaviest we make). All of Swimline patterns and styles are comparable to the thickness of all liners in the industry.